Payment Policy
Effective Date: April 1st, 2023
Thank you for choosing IT Splash MSP for your IT consulting and services. This payment policy outlines the terms and conditions related to payments for the services we provide. By engaging with our services, you agree to adhere to this payment policy.
1. Payment Methods
1.1 We accept payments through various methods, including but not limited to credit cards, debit cards, bank transfers, and other electronic payment methods. Please refer to our website or contact our customer support for the specific payment options available for your region.
To Pay by Credit Card: Please log into our Billing Portal at https://itsplash.connectboosterportal.com/
To Pay by Check: Please make check payable to N Enterprise Holdings Corp.
For ACH payments: Please contact billing@itsplash.com
2. Payment Terms
2.1 All payments for our services are due upon receipt of the invoice unless otherwise agreed upon in writing.
2.2 For ongoing services, such as managed IT services or subscription-based plans, payments are typically billed on a recurring basis (e.g., monthly, quarterly, or annually) as specified in the service agreement.
2.3 Invoices for one-time services or projects shall be paid in full before the commencement of the work, unless alternative arrangements have been agreed upon in writing.
3. Late Payments
3.1 If payment is not received within the agreed-upon terms, we reserve the right to suspend or terminate the services until the outstanding balance is settled.
3.2 In the case of late payments, a late fee may be assessed in accordance with local laws and regulations.
4. Refunds and Cancellations
4.1 Refunds for one-time services or projects are subject to the terms outlined in the service agreement. Any specific refund policies will be communicated to you before the initiation of the project.
4.2 For ongoing services or subscription-based plans, you may cancel your subscription at any time, subject to the terms and notice period stated in the service agreement. Refunds, if applicable, will be processed according to the terms of the service agreement.
5. Disputed Charges
5.1 If you believe there is an error in the charges on your invoice, please contact our customer support within [number of days, e.g., 30 days] from the invoice date to raise a dispute.
5.2 We will investigate the disputed charges and work with you to resolve the issue promptly.
6. Currency and Taxes
6.1 All payments and transactions are conducted in the currency specified in the invoice.
6.2 Prices listed for our services do not include applicable taxes or duties. You are responsible for any taxes, duties, or other government levies that may apply to your payments.
7. Fees
7.1 In the event that the client chooses to make payment for products or services using a credit card, an additional transaction fee will be applied. This fee is calculated as 3.5% of the total purchase price and will be added to the invoice as a separate line item. Please note that this transaction fee is necessary to cover the processing fees charged by credit card companies. It helps us maintain the affordability and competitiveness of our products and services while offering the convenience of credit card payments to our clients.
7.2 By proceeding with the credit card payment, the client acknowledges and accepts the additional transaction fee of 3.5% as outlined in this contract. The fee will be clearly indicated on the invoice and will be subject to the same payment terms and conditions as the rest of the invoice. We encourage clients to consider alternative payment methods, such as bank transfers or checks, which do not incur any additional transaction fees.
8. Changes to Payment Policy
8.1 IT Splash MSP reserves the right to modify this payment policy at any time without prior notice.
8.2 Any changes to this policy will be effective immediately upon posting on our website. Your continued use of our services after the changes constitutes your acceptance of the revised payment policy.
